8ee8 Privacy Policy
Your privacy matters to 8ee8. This Privacy Policy explains exactly what personal data we collect when you use the 8ee8 platform, how that data is used, who it may be shared with, and what rights you hold as a player based in Bangladesh. We are committed to handling your information with transparency and care.
How 8ee8 Handles Your Data
Before reading the full policy document, here is a plain-English summary of the six most important privacy principles that guide how 8ee8 collects and manages your personal information.
Data We Collect
8ee8 collects only the information necessary to operate your account safely. This includes registration details (name, date of birth, contact information), identity verification documents, payment transaction records, and technical data such as your IP address and device information used to protect account security.
Why We Use Your Data
Your personal data is used to verify your identity, process deposits and withdrawals in Bangladeshi Taka, provide customer support, detect fraud, comply with anti-money laundering obligations, and improve the overall 8ee8 platform experience. We do not use your data for purposes beyond those stated in this policy.
Who We Share Data With
8ee8 shares personal data only with trusted third parties who are essential to platform operations — payment processors such as bKash and Nagad, game software providers, identity verification services, and fraud prevention partners. We never sell your personal data to advertisers or unrelated third parties.
Security and Encryption
All data transmitted between your device and the 8ee8 platform is protected by industry-standard SSL (Secure Socket Layer) encryption. Sensitive account and payment data is stored in encrypted form. Access to personal data within 8ee8 is restricted to authorised personnel on a strict need-to-know basis.
Your Rights Over Your Data
As an 8ee8 player, you have the right to access your personal data, request corrections, ask for deletion (subject to legal retention obligations), withdraw consent for marketing communications, and raise a data-related complaint. All requests can be submitted to [email protected] and will be handled within 30 days.
Data Retention
8ee8 retains your personal data for as long as your account is active and for a minimum of five years after account closure to satisfy anti-money laundering and regulatory record-keeping requirements. Data that is no longer required is securely deleted or anonymised in line with our internal data retention schedule.
Important Notice: This Privacy Policy describes how 8ee8 ("we", "us", "our") collects, uses, stores, and protects the personal data of all users ("you", "your") who access or use the 8ee8 website and associated services. By registering an account or using the 8ee8 platform, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully alongside our Terms & Conditions.
1. Introduction
8ee8 is an online betting and casino platform serving players in Bangladesh. We are committed to protecting the privacy and security of all personal data entrusted to us. This Privacy Policy sets out in detail the categories of personal data we process, the purposes and legal bases for that processing, the parties with whom data may be shared, and the rights available to you in relation to your personal information.
This policy applies to all personal data collected through the 8ee8 website, mobile platform, customer support channels, and any other means by which you interact with 8ee8. References to the "8ee8 platform" or "the Platform" throughout this document encompass all of these touchpoints.
We review and update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated to registered players via email or an on-platform notification before taking effect.
2. Personal Data We Collect
8ee8 collects personal data in two broad ways: information you provide directly when you interact with the Platform, and information gathered automatically as part of normal platform operations.
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), email address, and phone number.
- Identity verification documents: National ID Card, Passport, or Driving Licence, and proof of address documents submitted to complete KYC (Know Your Customer) checks.
- Payment information: Mobile banking numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, Sonali Bank), and card details (Visa, Mastercard). Full payment card numbers are never stored on 8ee8 servers — they are handled directly by our PCI-compliant payment processors.
- Customer support communications: Messages, emails, and chat transcripts exchanged with the 8ee8 support team at [email protected].
- Responsible gaming data: Self-exclusion requests, deposit limits, loss limits, and session reminders set through your account dashboard.
2.2 Information Collected Automatically
- Technical data: IP address, device type, operating system, browser type and version, time zone settings, and screen resolution.
- Usage data: Pages visited, games played, betting history, session duration, click paths, and feature interactions within the Platform.
- Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 6 of this policy.
- Geolocation data: General location data derived from your IP address, used to ensure compliance with applicable access restrictions.
Summary of Data Categories
3. How We Use Your Personal Data
8ee8 uses the personal data we collect for the following specific purposes:
- Account creation and management: To register and maintain your 8ee8 account, verify your identity, and provide access to platform features.
- Transaction processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, and to maintain accurate financial records.
- Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 21 years and to comply with anti-money laundering (AML) obligations.
- Fraud prevention and security: To monitor for suspicious activity, investigate potential breaches of our Terms & Conditions, and protect the integrity of the 8ee8 platform.
- Customer support: To respond to your queries, complaints, and requests submitted via [email protected] or any other support channel.
- Responsible gaming: To administer deposit limits, loss limits, self-exclusion requests, and other responsible gaming tools you have activated on your account.
- Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that better serve players across Bangladesh.
- Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given explicit consent or where we have a legitimate interest to do so. You may opt out at any time as described in Section 13.
- Legal compliance: To meet our obligations under applicable laws, including record-keeping requirements and responses to lawful requests from regulatory authorities.
4. Legal Basis for Processing
8ee8 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:
- Contractual necessity: Processing required to fulfil our obligations to you under the 8ee8 Terms & Conditions, including account management and transaction processing.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
- Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the 8ee8 service, where these interests are not overridden by your rights and freedoms.
- Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of any prior processing.
5. Sharing Your Personal Data
8ee8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances and only with parties who are contractually required to handle it securely and confidentially:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard, and other payment partners receive the minimum data necessary to process your financial transactions.
- Identity verification providers: Third-party KYC and AML service providers who assist with document verification and fraud screening.
- Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios may receive anonymised or pseudonymised session data required to deliver game functionality and audit game outcomes.
- IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity partners who process data on our behalf under strict data processing agreements.
- Legal and regulatory authorities: Where required by applicable law or a binding regulatory order, 8ee8 may disclose personal data to law enforcement agencies or other government bodies.
- Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.
In all cases where personal data is shared with a third party, 8ee8 requires that party to maintain appropriate technical and organisational security measures to protect the data from unauthorised access, loss, or disclosure.
6. Cookies and Tracking Technologies
The 8ee8 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, and to gather analytics data that helps us improve the Platform. The types of cookies we use are as follows:
- Strictly necessary cookies: Required for core platform functionality including session management, login state, and security features. These cannot be disabled without breaking the Platform.
- Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
- Analytics cookies: Collect anonymised data about how visitors navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the 8ee8 service.
- Security cookies: Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the 8ee8 platform. Please note that 8ee8 does not use third-party advertising or retargeting cookies.
7. Data Security
8ee8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and the 8ee8 platform.
- Encryption of sensitive data at rest, including identity documents and financial records.
- Role-based access controls ensuring only authorised personnel can access personal data, and only to the extent required for their duties.
- Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
- Incident response procedures to detect, investigate, and notify affected parties in the event of a data breach.
- Staff training on data protection obligations and information security best practices.
While 8ee8 takes all reasonable precautions to secure your data, no method of electronic transmission or storage is completely infallible. You are also responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
8. Data Retention
8ee8 retains personal data for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law. Our standard retention periods are as follows:
- Active account data: Retained for the full duration of your account relationship with 8ee8.
- Account closure data: Following account closure, personal data is retained for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements and to handle any subsequent disputes or legal claims.
- Transaction records: Financial transaction data is retained for a minimum of five (5) years after the date of the transaction.
- Support communications: Customer support records are retained for three (3) years after the resolution of the relevant query or complaint.
- Marketing consent records: Records of marketing consent and opt-out requests are retained for five (5) years to demonstrate compliance.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
9. Your Data Rights
As a player whose personal data is processed by 8ee8, you hold the following rights in relation to that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.
Right of Access
You have the right to request a copy of the personal data that 8ee8 holds about you, along with information about how it is used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request the deletion of your personal data. This right is subject to our legal obligation to retain certain data for anti-money laundering compliance and dispute resolution purposes.
Right to Restrict Processing
In certain circumstances, you may request that 8ee8 restricts how your personal data is used — for example, while we investigate a correction request or a complaint you have raised.
Right to Data Portability
Where data has been processed on the basis of your consent or a contractual obligation, you may request that it be provided to you in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
10. Children and Minors
The 8ee8 platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process the personal data of persons under the age of 21. If you believe that a minor has registered an account or provided personal data to 8ee8, please contact us immediately at [email protected] so that we can take appropriate action, including deleting the relevant data and closing the account.
8ee8 employs age verification measures during registration to minimise the risk of underage access. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms.
11. International Data Transfers
In order to deliver the 8ee8 service, your personal data may be transferred to and processed by our service providers in countries outside Bangladesh. Where such transfers occur, 8ee8 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require receiving parties to maintain equivalent data protection standards.
8ee8 does not transfer personal data to any country or organisation that we do not consider to provide an adequate level of protection for personal information. If you have questions about the safeguards applicable to a specific transfer, please contact us at [email protected].
12. Third-Party Services and Links
The 8ee8 platform integrates third-party game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical and session data required to operate their games within the 8ee8 environment. Such data collection is governed by the respective provider's own privacy practices, which operate alongside this policy.
8ee8 is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy notices of any third-party services you interact with in connection with the 8ee8 platform.
13. Marketing Communications
With your consent, 8ee8 may send you promotional communications about bonuses, new game releases, seasonal offers (including Eid, Pohela Boishakh, and Victory Day promotions), and platform updates. These communications may be delivered by email or SMS to the contact details registered on your account.
You may opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email from 8ee8.
- Updating your communication preferences in your account dashboard.
- Sending an opt-out request to [email protected] with the subject line "Marketing Opt-Out".
Opting out of marketing communications will not affect the receipt of transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts — these are sent on the basis of contractual necessity and cannot be disabled while your account is active.
14. Changes to This Privacy Policy
8ee8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The revised policy will be published on this page with an updated effective date at the top of the document.
Where changes are material — for example, a new category of data being collected or a new purpose for processing — 8ee8 will notify registered players via email or a prominent on-platform notice at least 14 days before the changes take effect. Your continued use of the 8ee8 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 8ee8 handles your personal data, please get in touch with our support team using the contact details below. We are committed to resolving all data-related queries promptly and transparently.
Data Enquiries & Requests: [email protected]
Subject Line for Data Requests: "Data Rights Request"
Subject Line for Marketing Opt-Out: "Marketing Opt-Out"
Response Time: Within 30 days for data rights requests; within 5 business days for general privacy queries.
Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
Your Data Is Safe with 8ee8
Now that you understand how 8ee8 protects your privacy, explore our full range of games and betting markets — all secured with SSL encryption and processed in Bangladeshi Taka.
21+ only. Gambling involves risk. Please play responsibly.